Having worked in nine countries ranging from when she was a teenager in Ireland through to her time teaching teachers in China, to her now temporary home in Sri Lanka via 12 years in Dubai, Dawn Metcalfe has worked with leaders at all levels around the region and beyond to change the way they see the world, their behaviour and their impact on others.
As well as authoring The HardTalk Handbook and Managing the Matrix, she is also the founder of Dubai-based PDSi, which helps individuals and teams get even better at what they do best. Known for not being afraid to tell truth, her insights and straight-talking approach has kept her constantly in demand from large multinationals and government entities, across the Middle East, over the last 10 years.
Dawn regularly contributes to publications including Entrepreneur Middle East, Forbes and Harvard Business Review and speaks publicly on a broad range of subjects on the radio and at conferences. Dawn created HardTalk (the book and accompanying modular, blended programme) to help us get better at mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind communication behaviour and how to combat those that hold us back. Dawn’s HardTalk principles help people to hear and be heard effectively to get the results they want, no matter culture, background or experience.
Her fourth book, the C Word, focuses on what it takes to build a sustainable culture that supports your strategic objectives. It was delayed by COVID19 but is due for release in 2021.