Hana Abu Kharmeh

SpecialityHuman Resources Director, Serco Middle East 

Hana joined Serco in 2019 and has since progressed into her current role as Serco’s Regional Human Resources Director. In this role, she drives the importance of employee welfare, nationalisation, enabling business growth, continuous improvement as well as creating and fostering a culture based on Serco’s core values of Trust, Care, Pride and Innovation. Focused on driving Serco’s value proposition in the Middle East, Hana and her team ensure that we remain an employer of choice for professionals in the region with high focus on attracting, developing and retaining our talent.

An expert in the identification of talent for development, Hana drives Serco’s investment in its people, enveloped in robust succession plans and a dedication to continual improvement and development of talent. As part of this, Hana and her team lead the assessment of existing technical and vocational capability amongst Serco’s teams, identifying potential avenues for growth through further training and qualifications. This enhanced the essential service that Serco is able to provide to its clients whilst also enabling employees to succeed and fulfill their potential. Hana leads and drives continuous improvement in all our employment practices and HR operations to ensure the HR operating model is compliant, efficient and provides effective people solutions to enable growth and support to our business. She ensures that market and international best practice standards are embedded and reviewed regularly to ensure Serco Middle East remains a pioneer and a leader in employee engagement and employer work-practice, especially under the diversity and inclusion umbrella.