Carole Richardson, Executive Director of People and Culture, North Star Housing
Carole has worked within the public and social housing sector, joining North Star in 2000. She has helped to develop a unique, relational culture, evidenced through customer experience and external validation.
In 2017, Carole led on the organisation’s bid to be accredited as an Investors in People Platinum employer. It became the first Housing Association in England to be awarded IiP Platinum. In 2021, Carole worked with staff to enter two external awards and was overwhelmed when North Star won UK Employer of the Year in the CIH Housing Heroes awards, and gobsmacked when they won UK Platinum IIP Employer of the Year.
Carole has worked within an executive team for many years and loves the challenge that this entails. Keeping people and a business strong within this ever changing and complex world is an ongoing challenge and she believes, calls for different approaches . Carole works with people, teams, non-execs and executives that want to experiment with new approaches to make their working experience better and contributions stronger.