Jo MacPhail, HR Director, CrossCountry Trains.
Jo MacPhail has been the HR Director for CrossCountry trains since December 2016. She is responsible for a workforce of 1860 employees across the UK in one of the long distance Train Operator Companies (TOC) in the UK.
At CrossCountry she has championed a customer-focussed HR department, whilst building on a positive and progressive employee engagement culture. Her work at CrossCountry has focussed on three main areas; improve wherever possible, put the customer (whomever that may be) at the heart of what they do and help develop peoples’ careers as far as possible.
Prior to working at CrossCountry, Jo has held a variety of roles including roles in BT plc, Openreach, Rolls-Royce and DHL. Her last roles was as HR Director for idverde UK. idverde UK are a private equity backed grounds maintenance company who delivered services for a range of private and public sector clients, including The Regents Park and The Queen Elizabeth Olympic Park. Jo has worked in generalist HR roles, some with an ER/IR focus, in varying locations across the UK.
Jo is a chartered fellow of the FCIPD and also obtained a Masters in Human Resource Management in 2016, specialising in Change Management.