General information A-Z


What we are doing to make the event more accessible

We ask all our attendees if they have any additional requirements as part of the registration process and make every effort to accommodate them. We're committed to making this event accessible to everyone.

  • There is a quiet room onsite. Please visit the registration desk and staff will direct you to the available room. 
  • There is a multi-faith prayer room onsite. Please visit the registration desk and staff will direct to the available room
  • There is no formal dress code, please dress as you feel comfortable.
  • Hearing loops are available in each room for anyone who is hard of hearing. Please locate the ‘hearing loop zone’ to make use of these. 
  • If you’re bringing a support animal, please visit the help desk where staff will be happy to assist with any arrangements such as supplying a water bowl or offering a place to rest.

Should you have any queries or concerns please visit the registration desk during the event, or email cipdevents.tickets@haymarket.com if your query is before the event.

Booking queries

When will I receive confirmation of my booking?

You should receive your booking confirmation the same day that you complete your registration. Please save cipdevents.tickets@haymarket.com as a safe sender and check your junk mail if you haven’t received it. Please email cipdevents.tickets@haymarket.com if you would like your confirmation email to be resent.

When will I receive my joining instructions?

Your joining instructions will be sent from cipdevents.tickets@haymarket.com approximately one week before the event. Please email cipdevents.tickets@haymarket.com if you have not received your badge by 11 April.

Can I cancel my registration?

Please email cipdevents.tickets@haymarket.com if you need to cancel your registration.

Can I transfer my place to someone else?

Please email cipdevents.tickets@haymarket.com if you need to transfer your place to someone else.

Can I watch the sessions live online or on demand?

The conference is exclusively in person, and sessions will not be recorded or streamed.

Certificates of attendance

Please contact cipdevents.tickets@haymarket.com and they will send them out electronically after the event.


There is a cloakroom near registration on the right hand side.

Conference ticket

This is a paid, in-person conference. Lunch and refreshments are included with the ticket.

Contactless event

Please note this is a card payment only event, cash is not accepted. You will need to purchase a conference ticket to attend. 

Do I need to book sessions?

You do not need to select sessions.

Dress code

There is no formal dress code, please dress as you feel comfortable.

I think I have been contacted by a suspicious person

If you are contacted by an individual claiming to be, or work with the CIPD, we recommend contacting your Account Manager to determine the authenticity of sender. You can read more on our scam guidance page. You can also contact our support team on: cipdevents.tickets@haymarket.com OR our commercial sales team on: cipdevents.sales@wonderly.agency.

Is it possible to register onsite?

Please register before you arrive onsite via the website.

Opening times

The venue and event opening times are as follows: 

Wednesday 17 April 08:30 - 17:20


Please visit the venue website.

Quiet room

There is a quiet room onsite for anyone who needs it, please feel free to come here to regulate and de-escalate. Please be mindful of others while using this space, if you require a meeting space please use the networking area located in the registration foyer.


Please ensure that you wear your badge and keep your personal belongings with you at all times.


What we are doing to make this event more sustainable

We are working with the venue and all of our suppliers to reduce the environmental impact and increase the positive social and economic contribution of this event. Here are some of the things we are doing:

  • Our chosen venue Montcalm Marble Arch is easy to reach by public transport.
  • Our procurement process requires our suppliers to demonstrate the steps they are taking to make their own operations sustainable. 
  • Your badge is made of paper (FSC certified) and no plastic badge wallets are used.
  • Our lanyards are made from recycled materials and we ask that you hand them back in at the end of the event so they can be reused. 
  • The majority of the signage we use onsite is reused or recycled after the event. 
  • We are working with sponsors and exhibitors to encourage them to go digital where possible and minimise the amount of materials being disposed of.
  • We have reduced the amount of printed materials which we provide to attendees by switching to digital.


There is complimentary wifi provided throughout the venue.