This keynote will provide a high-level roadmap for navigating rapidly changing contexts, applying agile principles at scale and overcoming mindset and culture challenges to redefine change management for the new world. With technology, AI and data creating new possibilities for organisations of all kinds, this will focus on how the champions and leaders of change can deliver better outcomes, faster.

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While many organisations manage to implement change successfully, the real challenge lies in not just people adopting change but sustaining it. In this session, we will explore the Sustainment Phase of change transformation highlighting its importance in ensuring that change endures and provides lasting value.

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This session will provide you with actionable takeaways ready to implement in your organisation, with discussions on:

• how you can place employees at the heart of change initiatives by actively listening to their perspectives and understanding their needs
• what strategies can be used for gaining support from long-tenured and change-resistant employees
• how to create a workplace culture that embraces change as an opportunity for growth, helping employees approach transformation proactively rather than reactively.

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In this session, you’ll learn how Firstsource transitioned to a lean, strategic HR model designed to operate more efficiently and better support business objectives. We’ll cover how Firstsource:

• shifted to an operating model that prioritises customer outcomes, enhancing service delivery and client satisfaction
• embraced agility to enable faster, more effective decision-making and foster a culture of continuous improvement
• engaged and upskilled their workforce, ensuring employees were equipped to thrive in the new operating model.

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• Ensuring your internal comms have the essential components of clear, transparent, and consistent messaging that foster trust and alignment during times of change.
• Adopt strategies for reaching, engaging, and motivating dispersed and hybrid teams, ensuring that all employees feel connected to and invested in change initiatives.
• Discover how your internal comms can enhance employee buy-in, reduce resistance, and support a smoother transition, leading to successful and sustainable change.

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In today’s constantly evolving workplace, managers are increasingly expected to guide their teams through frequent changes, from technological upgrades to organisational restructuring. As frontline leaders, managers play a crucial role in building trust, addressing concerns, and fostering resilience, making effective change leadership essential for successful, sustained transformation.

In this session, you will hear about how managers can transition into effective change leaders by developing key skills and a strong understanding of change dynamics. You will then have a chance to discuss:

• what are the key competencies managers need to lead change effectively?
• how managers can build a robust understanding of change dynamics to become change enablers?
• how can managers support employees going through the emotions of change?

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This case study provides an insight into the Centre of Expertise at the Ministry of Justice People and Capability Function. Drawing from the rationale to design and develop the Centre of Expertise approach, the case study charts the progress of implementing the model, the key challenges and considers what's best from the Ulrich model of HR management. The Centres of Expertise model explores how to produce organisational agility through delivering consultancy, growing community and building capability.

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Change transformation is never the responsibility of just one person—successful transformation requires all elements to work in harmony as part of a unified approach. 

In this session, we will hear from a people officer, a change professional, and a specialist, each offering a unique perspective on change management. They will discuss where they believe change management sits within the organisation structure and their roles in supporting employees and the organisation through change. The discussion will highlight how collaboration between these roles creates a balanced, supportive environment that fosters resilience, addresses employee needs, and drives effective transformation across all levels of the organisation.

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• Building a compelling case for change, ensuring that stakeholders understand both the need for transformation and the expected outcomes.
• Identifying and isolating the specific impacts of change initiatives.
• Analysing which metrics are needed for measuring change, how to track progress, and how to validate the results to demonstrate the true value of your transformation efforts.

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