FAQs

Accommodation is not included, however to book your accommodation at preferential rates please call 0845 6123 611 or e-mail res@priority.ltd quoting your dedicated code of HAYC148 25

We ask all our attendees if they have any additional requirements as part of the registration process and make every effort to accommodate them. We're committed to making this event accessible to everyone.

• For a list of accessible restaurants in the area, head to the AccessAble website.
• There is no formal dress code, please dress as you feel comfortable.
• Anyone with an accessibility requirement will be offered a green lanyard so that stewards may easily identify and offer support. (Please ask staff at registration or the help desk for a green lanyard when you arrive onsite).
• There is priority seating at the front and back of the conference room. 
• Hearing loops are located in both rooms. 
• All sessions will have closed captions.
• Should you have any queries or concerns please visit the registration desk during the event, or email cipdevents.tickets@haymarket.com if your query is before the event.

When will I receive confirmation of my booking?

You should receive your booking confirmation the same day that you complete your registration. Please save cipdevents.tickets@haymarket.com as a safe sender and check your junk mail if you haven’t received it. Please email cipdevents.tickets@haymarket.com if you would like your confirmation email to be resent.

When will I receive my joining instructions?

Your joining instructions will be sent from cipdevents.tickets@haymarket.com approximately one week before the event. Please email cipdevents.tickets@haymarket.com if you have not received your badge by this time.

Please email cipdevents.tickets@haymarket.com if you need to cancel your registration.

Please email cipdevents.tickets@haymarket.com if you need to transfer your place to someone else.

The conference is exclusively in person, and sessions will not be recorded or streamed.

Please contact cipdevents.tickets@haymarket.com and they will send them out electronically after the event.

There is no formal dress code, please dress as you feel comfortable.

There are coat rails near the registration desk. All items are left at your own risk, please keep valuables with you.

Please register before you arrive onsite via the website.

Please ensure that you wear your badge and keep your personal belongings with you at all times.

We are working with the venue and all of our suppliers to reduce the environmental impact and increase the positive social and economic contribution of this event. Here are some of the things we are doing:

• Our chosen venue DoubleTree by Hilton London is easy to reach by public transport.

• Our procurement process requires our suppliers to demonstrate the steps they are taking to make their own operations sustainable. 

• Your badge is made of paper (FSC certified) and no plastic badge wallets are used.

• Our lanyards are made from recycled materials and we ask that you hand them back in at the end of the event so they can be reused. 

• The majority of the signage we use onsite is reused or recycled after the event. 

• We are working with sponsors and exhibitors to encourage them to go digital where possible and minimise the amount of materials being disposed of.

• We have reduced the amount of printed materials which we provide to attendees by switching to digital.

Venue Address - DoubleTree by Hilton, Tower of London, Pepys St, London EC3N 4AF

Venue Website

The closest London Underground and rail stations are Fenchurch Street (c2c line), Tower Hill (Circle and District line) and Tower Gateway (DLR)

• Reconnecting with the community to build your network with like-minded professionals.
• Discovering new opportunities: participating in lively in-person discussions is a great way to generate new opportunities and get help in refining your concepts and ideas.
• Speaker insights: get your questions answered during live Q&As and discussions – nothing beats being there in the room. 
• Stepping away from the day-to-day routine to be creative and explore new ideas.
  
• Avoiding multitasking and staying more focused to truly make the best out of your experience.

There is complimentary wifi provided throughout the venue.