FAQS

When will I receive confirmation of my booking?

• You should receive your booking confirmation the same day that you complete your registration. Please save cipdevents.tickets@haymarket.com as a safe sender and check your junk mail if you haven’t received it. Please email cipdevents.tickets@haymarket.com if you would like your confirmation email to be resent.

When will I receive my joining instructions?

• Your joining instructions will be sent from cipdevents.tickets@haymarket.com approximately one week before the event. Please email cipdevents.tickets@haymarket.com if you have not received this by this time.

Can I transfer my place to someone else?

• Please email cipdevents.tickets@haymarket.com if you need to transfer your place to someone else.

Can I cancel my registration?

• Please email cipdevents.tickets@haymarket.com if you need to cancel your registration.

Is it possible to register onsite?

• Please register before you arrive onsite via the website. 

Do I need to book sessions?

• You do not need to select sessions. 

Can I watch the sessions live online or on demand?

• The conference is exclusively in person, and sessions will not be recorded or streamed.

Please contact cipdevents.tickets@haymarket.com and they will send them out electronically after the event.

There are coat rails near registration.

Please note this is a card payment only event, cash is not accepted. You will need to purchase a conference ticket to attend. 

There is no formal dress code, please dress as you feel comfortable.

If you are contacted by an individual claiming to be, or work with the CIPD, we recommend contacting your Account Manager to determine the authenticity of sender. You can read more on our scam guidance page. You can also contact our support team on: cipdevents.tickets@haymarket.com OR our commercial sales team on: cipdevents.sales@wonderly.agency.

Please ensure that you wear your badge and keep your personal belongings with you at all times.

We are working with the venue and all of our suppliers to reduce the environmental impact and increase the positive social and economic contribution of this event. Here are some of the things we are doing:

• Our chosen venue Leonardo Royal Hotel London Tower Bridge is easy to reach by public transport.
• Our procurement process requires our suppliers to demonstrate the steps they are taking to make their own operations sustainable. 
• Your badge is made of paper (FSC certified) and no plastic badge wallets are used.
• Our lanyards are made from recycled materials and we ask that you hand them back in at the end of the event so they can be reused. 
• The majority of the signage we use onsite is reused or recycled after the event. 
• We are working with sponsors and exhibitors to encourage them to go digital where possible and minimise the amount of materials being disposed of.
• We have reduced the amount of printed materials which we provide to attendees by switching to digital.

There is complimentary wifi provided throughout the venue.